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Intercom Pricing Analysis
Customer Service4 tiers • 5 competitors
7.1
Tierly Score
7.1/10
Pricing Tiers
Essential
6.8
$39/mo
The customer support plan for individuals, startups, and small businesses.
- •Includes Fin AI Agent
- •Fin AI Agent • $0.99 per resolution
- •Messenger
- •Shared Inbox and Ticketing system
- •Pre-built reports
Advanced
7.3
$99/mo
Powerful automation tools and AI features for growing support teams.
- •Free 14 days trial
- •Every Essential feature, plus:
- •Includes Fin AI Agent
- •Includes 20 free Lite seats
- •Private and multilingual Help Center
Expert
7.4
$139/mo
Collaboration, security, and multibrand features for large support teams.
- •Free 14 days trial
- •Every Advanced feature, plus:
- •Includes Fin AI Agent
- •Includes 50 free Lite seats
- •Multibrand Messenger / Help Center
Fin AI Agent
6.8
Contact Sales
Use Fin with your current helpdesk including Zendesk, Salesforce, and more. Learn more.
- •Free 14 days trial
- •Hands off to agents in preferred Inbox
- •Takes action on external systems
- •Customizable tone & answer length
- •Answers email, live chat, phone and more
Detailed Score Breakdown
Unlock attribute-level scores across 6 dimensions for each tier. See exactly where this product excels and where it falls short.
Tier Naming
7
Price Clarity
7
Seat Structure
7
Billing Periods
7
Feature Listing
7
Descriptions
7
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How Intercom Compares
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Intercom(this product)4 tiers
Intercom(this product)7.1
1
Zendesk7 tiers
6.7
2
Freshworks4 tiers
6.7
3
Dixa3 tiers
6.7
4
Kustomer4 tiers
6.6
5
Gorgias5 tiers
6.5