Terms of Service

1. OUR SERVICES

Tierly provides AI-powered pricing analysis services that help businesses optimize their pricing tiers by analyzing competitor pricing structures and identifying opportunities for improvement. Our Services include:

• Automated extraction of pricing tier information from competitor websites
• Market research and competitive analysis using AI agents
• Generation of comprehensive pricing optimization reports
• Actionable recommendations for pricing strategy improvements
• Performance scoring and benchmarking against competitors

The information and analysis provided through the Services are for informational and strategic planning purposes only. While we strive for accuracy, you acknowledge that:

• AI-generated analyses may contain errors or inaccuracies
• Pricing data is based on publicly available information at the time of analysis
• Market conditions and competitor pricing may change after analysis
• Implementation of recommendations is at your sole discretion and risk

The Services are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, AI models, algorithms, and analysis methodologies (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein, including but not limited to "Tierly" and the Tierly logo (the "Marks").

Our Content and Marks are protected by copyright, trademark, patent, trade secret, and other intellectual property laws and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your internal business use only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

• Access the Services through our Platform
• Submit URLs for analysis
• Receive and use pricing analysis reports generated for your submitted URLs
• Download and retain copies of reports you have purchased

solely for your internal business purposes.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Specifically, you may not:

• Resell, redistribute, or sublicense analysis reports to third parties
• Use our Services to create a competing pricing analysis service
• Reverse engineer, decompile, or attempt to extract our AI models or algorithms
• Scrape, mine, or systematically extract data from our Platform
• Remove, alter, or obscure any proprietary notices from reports or Content

If you wish to make any use of the Services, Content, or Marks other than as set out in this section, please contact us at ger@tierly.app.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your Analysis Reports

You retain ownership of any analysis reports generated specifically for URLs you submitted and paid for. However, we retain the right to:

• Use aggregated, anonymized data from analyses for improving our Services
• Reference general insights and methodologies in our marketing materials
• Retain copies of reports for our records and quality assurance

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

1. You have the legal capacity and you agree to comply with these Legal Terms
2. You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services
3. You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise, except through our official API (if and when available)
4. You will not use the Services for any illegal or unauthorized purpose
5. Your use of the Services will not violate any applicable law or regulation
6. You have the authority to submit URLs for analysis and that such submission does not violate any third-party rights
7. All information you provide is accurate, current, and complete

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER ACCOUNTS

To use the Services and purchase credits, you must create an account with us. When you create an account, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Legal Terms, which may result in immediate termination of your account.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately at ger@tierly.app of any unauthorized use of your account

We reserve the right to:

• Remove, reclaim, or change a username you select if we determine it is inappropriate, obscene, or otherwise objectionable
• Refuse service, terminate accounts, or cancel orders at our sole discretion

5. PURCHASES AND PAYMENT

Credit-Based Pricing Model

Tierly operates on a credit-based pricing model. You purchase credits in packages, and each pricing analysis consumes a specified number of credits. This model offers:

• Flexibility to pay only for what you use
• No recurring subscription fees
• No automatic renewals or charges

Pricing and Packages

Current credit packages and pricing are displayed on our Platform at https://tierly.app. We reserve the right to modify our pricing at any time. Price changes will apply only to purchases made after the change and will not affect credits already purchased.

Payment Terms

• All purchases must be paid in full at the time of order
• We accept major credit cards, PayPal, and other payment methods as displayed on our Platform
• Prices are stated in EUR (€) and may be subject to applicable taxes
• You are responsible for any taxes, duties, or fees associated with your purchase
• Payment processing is handled securely through third-party payment processors

Billing Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You agree to promptly update your account and payment information, including email address and payment method, so that we can complete your transactions.

6. CREDITS AND ANALYSIS REPORTS

Credit Usage

• Credits are consumed when you submit a URL for analysis
• The number of credits required per analysis is displayed before submission
• Analysis reports are typically delivered within 10-15 minutes of submission
• Credits are deducted only upon successful generation of your analysis report

Credit Expiration

Credits do not expire. Once purchased, credits remain in your account indefinitely and can be used at any time for future analyses.

Failed Analyses

If our system fails to generate an analysis report due to technical issues on our end:

• No credits will be deducted
• If credits were deducted, they will be automatically refunded to your account
• We will notify you of the failure and the reason, if known

Unused Credits

• Unused credits may be refunded subject to our 30-day money-back guarantee for first-time purchases (see Section 7)
• After the 30-day guarantee period, unused credits are generally non-refundable except as required by law
• Credits are non-transferable and may not be sold or gifted to other users

7. REFUNDS AND CANCELLATIONS

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time purchases. If you are not satisfied with the Services for any reason, you may request a full refund within 30 days of your first credit purchase by contacting us at ger@tierly.app.

Eligibility Requirements:

• Must be your first purchase on Tierly
• Request must be made within 30 days of purchase date
• Applies to the initial credit package only

What You Can Request a Refund For:

• If you have not used your credits and are not satisfied with the service
• If you have used your credits but are not satisfied with the quality of analysis provided

Refund Process:

1. Contact us at ger@tierly.app with your order number, account email, and reason for refund request
2. We will review your request and respond within 5 business days
3. Approved refunds will be processed within 5-10 business days
4. Refunds will be issued to the original payment method
5. Upon refund, all unused credits will be removed from your account, and any analysis reports generated will no longer be accessible

Important: Refunds are granted at our discretion based on your request and the circumstances. We honor all legitimate requests from customers who are genuinely not satisfied with our service.

Refunds After 30 Days

After the 30-day guarantee period, credit purchases are generally non-refundable except:

• In cases of technical failure on our part that prevents delivery of purchased services
• If required by applicable consumer protection laws in Greece or the European Union
• At our sole discretion on a case-by-case basis for exceptional circumstances

No Cancellations for Credit Packages

Since credits are purchased as one-time packages (not subscriptions), there are no recurring charges to cancel. Once purchased, credits remain in your account and do not expire.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive information
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
• Use any information obtained from the Services to harass, abuse, or harm another person
• Make improper use of our support services or submit false reports of abuse or misconduct
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Engage in unauthorized framing of or linking to the Services
• Upload or transmit viruses, Trojan horses, or other malicious material
• Engage in any automated use of the system, such as using scripts or bots, except through authorized API access (if and when available)
• Delete the copyright or other proprietary rights notice from any Content or reports
• Attempt to impersonate another user or person
• Interfere with, disrupt, or create an undue burden on the Services or the networks connected to the Services
• Harass, annoy, intimidate, or threaten any of our employees or agents
• Attempt to bypass any measures of the Services designed to prevent or restrict access
• Copy or adapt the Services' software, including but not limited to HTML, JavaScript, or other code
• Use unauthorized scripts, spiders, robots, scrapers, or offline readers that access the Services
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising the Services
• Use the Services to analyze websites or services you do not have authorization to analyze
• Submit false, misleading, or fraudulent URLs or information
• Use the Services to harm, defame, or unfairly compete with others
• Resell, redistribute, or create derivative works from our analysis reports without permission
• Use the Services as part of any effort to compete with us or build a competing service
• Exceed reasonable usage limits or engage in abusive usage patterns that may impact service availability for others
• Make unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email

9. USER GENERATED CONTRIBUTIONS

The Services may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to:

• URLs for analysis
• Feedback, questions, comments, suggestions, or ideas about the Services
• Testimonials or reviews (including on social media platforms such as X/Twitter)

(collectively, "Contributions")

Contributions may be viewable by us and, with your consent, may be used in our marketing materials or shared on our social media channels. When you create or make available any Contributions, you represent and warrant that:

• You have the right to submit the Contributions and grant us the licenses described in these Legal Terms
• Your Contributions do not violate any third-party privacy, publicity, intellectual property, or other rights
• Your Contributions are not illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening, sexually explicit, false, inaccurate, deceitful, or misleading
• Your Contributions do not include any offensive comments related to race, national origin, gender, sexual preference, or physical handicap
• Your Contributions do not violate any applicable law, regulation, or rule
• Your Contributions were not obtained through automated means without authorization

10. CONTRIBUTION LICENSE

URLs and Analysis Submissions

By submitting a URL for analysis, you grant us a limited license to:

• Access the publicly available content at that URL
• Analyze pricing and related information from that URL
• Store the URL and analysis results in our systems
• Use aggregated, anonymized data from your analysis to improve our Services

Feedback and Suggestions

By submitting suggestions, ideas, feedback, or other information about the Services ("Feedback"), you agree that:

• We may use and implement such Feedback for any purpose without compensation to you
• You waive any intellectual property rights you may have in such Feedback
• Such Feedback becomes our property

Testimonials and Public Content

If you provide testimonials, reviews, or other content on social media platforms (such as X/Twitter) or through other public channels that mention Tierly:

• You grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content
• We may share screenshots or quotes from your public posts in our marketing materials, on our website, or on our social media channels
• We may use your name, username, profile picture, and business name in connection with such content
• You may request removal of such content from our marketing materials by contacting us at ger@tierly.app, though we reserve the right to retain archived copies

Demonstration Content

We may display screenshots, mockups, or demonstration content on our Platform that includes:

• Fictional or anonymized data for illustration purposes
• Product logos and brand names used for demonstration only
• Simulated analysis scores and recommendations

Such demonstration content does not represent actual client data or real analysis results unless explicitly stated otherwise.

11. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

1. Monitor the Services for violations of these Legal Terms
2. Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting such user to law enforcement authorities
3. Refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or access to the Services
4. Remove from the Services or otherwise disable any content that we determine violates these Legal Terms or is otherwise objectionable
5. Limit the number of analyses or credits that may be purchased or used within a given time period to prevent abuse
6. Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services

12. PRIVACY AND DATA SECURITY

Your use of the Services is also governed by our Privacy Policy, which will be made available on our Platform. By using the Services, you consent to the terms of the Privacy Policy.

Data We Collect

When you use Tierly, we collect:

• Account information (name, email, payment details)
• URLs you submit for analysis
• Usage data and analytics
• Information from websites you submit for analysis

Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with reputable cloud providers
• Access controls and authentication
• Regular security monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee its absolute security.

Data Confidentiality

We treat all URLs and analysis results you submit as confidential business information. We will not:

• Share your specific analysis results with third parties without your consent
• Publicly disclose which businesses have used our Services (unless you provide permission)
• Sell your personal data to third parties

We may use aggregated, anonymized data for:

• Improving our AI models and Services
• Industry research and insights
• Marketing materials (without identifying specific users)

Data Subject Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have certain rights regarding your personal data, including:

• Right of access - obtain confirmation of whether we process your data and access to that data
• Right to rectification - correct inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") - request deletion of your personal data in certain circumstances
• Right to restriction of processing - limit how we use your data in certain situations
• Right to data portability - receive your data in a structured, commonly used format
• Right to object - object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent - withdraw consent at any time where processing is based on consent
• Right to lodge a complaint - file a complaint with the Hellenic Data Protection Authority (HDPA) or your local supervisory authority

To exercise any of these rights, please contact us at ger@tierly.app. We will respond to your request within 30 days as required by GDPR.

13. AI-GENERATED CONTENT

Nature of AI Analysis

Tierly uses advanced AI agents and machine learning models from multiple providers, including but not limited to OpenAI, Anthropic, Perplexity, and others, to generate pricing analyses and recommendations. You acknowledge and agree that:

• All analysis reports are generated using artificial intelligence and automated systems
• AI-generated content may contain errors, inaccuracies, or biases
• Analysis is based on publicly available information at the time of generation
• Recommendations are suggestions only and should not be considered professional financial or business advice
• The AI may interpret information differently than a human analyst might

No Professional Advice

The Services do not provide professional business consulting, financial advice, or legal counsel. You should:

• Independently verify all information in our reports
• Consult with qualified professionals before making significant pricing decisions
• Use our analysis as one input among many in your decision-making process
• Consider your specific business context, market conditions, and customer base

Accuracy and Reliability

While we employ sophisticated AI technology and strive for accuracy:

• We do not guarantee the accuracy, completeness, or timeliness of any analysis
• Competitor pricing data may change after our analysis is generated
• Our AI may misinterpret or fail to capture all relevant pricing information
• Website structures or content may prevent complete data extraction
• You use all analysis results at your own risk

14. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

We may terminate or suspend your access immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Legal Terms
• Fraudulent, abusive, or harmful behavior
• Violation of applicable laws
• Non-payment or chargebacks
• At your request

Effects of Termination

Upon termination:

• Your right to use the Services ceases immediately
• Unused credits in your account will be forfeited (unless termination is due to our breach of these Legal Terms)
• You must cease all use of our Content and destroy any copies of reports in your possession (unless you have previously purchased those reports)
• You may request a copy of your data within 30 days of termination
• Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

Account Deletion

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

Voluntary Account Closure

You may close your account at any time by contacting us at ger@tierly.app. Upon voluntary closure:

• Unused credits will be forfeited unless you are within the 30-day money-back guarantee period
• Your account data will be retained as required by law and then deleted in accordance with our Privacy Policy

15. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. This includes but is not limited to:

• Adding or removing features
• Modifying analysis methodologies
• Changing pricing or credit packages (for future purchases only)
• Updating AI models and algorithms
• Altering the user interface or user experience

We have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

Service Availability

We cannot guarantee the Services will be available at all times. We may experience:

• Hardware, software, or other technical problems
• Scheduled or emergency maintenance periods
• Third-party service disruptions (including OpenAI API outages, Anthropic API issues, Perplexity API limitations, hosting providers, payment processors, etc.)
• Security incidents requiring service suspension
• Network or internet connectivity issues

We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

16. GOVERNING LAW

These Legal Terms shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law principles. You irrevocably consent that the courts of Greece shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

17. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party at the contact information provided in these Legal Terms.

During the informal negotiation period, both Parties agree to engage in good faith discussions to resolve the Dispute amicably.

Binding Arbitration

If informal negotiations do not resolve the Dispute within 30 days, any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration.

The arbitration shall be conducted as follows:

• Number of Arbitrators: One (1) arbitrator
• Seat of Arbitration: Athens, Greece
• Language of Proceedings: Greek
• Governing Rules: The arbitration shall be conducted in accordance with the Rules of the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146), which rules are deemed to be incorporated by reference into this clause
• Governing Law: The substantive law of Greece

The arbitrator's decision shall be final and binding on both Parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law:

• No arbitration shall be joined with any other proceeding
• There is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures
• There is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons

Exceptions to Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration:

• Any Disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights of a Party
• Any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use
• Any claim for injunctive relief
• Any claim for amounts owed that are not in dispute

If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts of Athens, Greece, and the Parties agree to submit to the personal jurisdiction of that court.

18. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

However, we have no obligation to update, amend, or clarify information in the Services, including without limitation, pricing information, except as required by law.

19. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT:

• The accuracy, completeness, or reliability of AI-generated analyses and recommendations
• The accuracy or completeness of the Services' content or any websites analyzed
• The suitability of our recommendations for your specific business circumstances
• The results you may achieve by implementing our recommendations
• Continuous, uninterrupted, timely, or secure access to the Services
• That the Services will be error-free or that defects will be corrected
• That our servers are free of viruses or other harmful components

WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

1. Errors, mistakes, or inaccuracies of content and materials, including AI-generated analyses
2. Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Services
3. Unauthorized access to or use of our secure servers and/or any personal information stored therein
4. Interruption or cessation of transmission to or from the Services
5. Bugs, viruses, Trojan horses, or the like transmitted to or through the Services by any third party
6. Errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content
7. Business decisions made based on our analyses and recommendations
8. Third-party services (including but not limited to OpenAI API, Anthropic API, Perplexity API, payment processors, hosting providers) that may impact our Services
9. Loss of profits, revenue, data, or business opportunities resulting from your use or inability to use the Services
10. Competitor responses to pricing changes you make based on our analyses

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING.

AS WITH ANY BUSINESS DECISION, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. YOU ACKNOWLEDGE THAT PRICING DECISIONS CAN HAVE SIGNIFICANT IMPACTS ON YOUR BUSINESS AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY SUCH DECISIONS.

20. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Lost profits, revenue, or business opportunities
• Loss of data or business information
• Business interruption
• Cost of substitute services
• Damages resulting from business decisions based on our analyses
• Reputational harm
• Loss of customers or competitive advantage
• Any other damages arising from your use of the Services

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

CERTAIN LAWS, INCLUDING THE GREEK CONSUMER PROTECTION LAW AND THE EUROPEAN UNION CONSUMER RIGHTS DIRECTIVE, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Basis of the Bargain

You acknowledge that we have set our prices and entered into these Legal Terms in reliance upon the disclaimers of warranty and limitations of liability set forth herein, that these disclaimers and limitations reflect a reasonable and fair allocation of risk between you and us, and that these disclaimers and limitations form an essential basis of the bargain between you and us. We would not be able to provide the Services to you at the current pricing without these limitations.

21. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, contractors, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

1. Your use of the Services
2. Breach of these Legal Terms
3. Any breach of your representations and warranties set forth in these Legal Terms
4. Your violation of the rights of a third party, including but not limited to intellectual property rights, privacy rights, or publicity rights
5. Any harmful act toward any other user of the Services
6. Your submission of URLs for analysis without proper authorization
7. Your implementation of pricing strategies or business decisions based on our analyses
8. Any claim that your use of the Services caused damage to a third party
9. Your violation of any applicable law, regulation, or third-party right

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

This indemnification obligation will survive the termination of these Legal Terms and your use of the Services.

22. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for:

• Maintaining independent backups of analysis reports you receive
• Any data that you transmit or that relates to any activity you have undertaken using the Services
• Downloading and storing copies of important reports before your account is closed or terminated

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Data Retention

We retain:

• Account information for the duration of your account plus the period required by Greek law and EU regulations for legal compliance (generally 5 years for financial and transaction records)
• Analysis reports and associated data in accordance with our Privacy Policy
• Aggregated, anonymized data indefinitely for service improvement and research purposes

You may request deletion of your personal data at any time by contacting us at ger@tierly.app, subject to our legal obligations to retain certain information.

23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, completing online forms, and making purchases constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

24. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time without notice to you. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control, including but not limited to:

• Third-party API failures (including OpenAI API outages or rate limits, Anthropic API issues, Perplexity API limitations)
• Internet service disruptions
• Natural disasters or acts of God
• Government actions, regulations, or restrictions
• Labor disputes or strikes
• Cyberattacks or security incidents
• Pandemic or epidemic events
• War, terrorism, or civil unrest

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

Language

These Legal Terms are drafted in English. If these Legal Terms are translated into any other language, the English version shall prevail in the event of any conflict or discrepancy between the English version and any translation.

Headings

The headings in these Legal Terms are for convenience only and shall not affect the interpretation of these Legal Terms.

No Waiver

No waiver by us of any term or condition set forth in these Legal Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Legal Terms shall not constitute a waiver of such right or provision.

25. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: